Refund policy

14-day returns. If you're not happy with your order, you can return it within 14 days of delivery for a refund.

What can be returned

Items must be unused, unwashed and in their original packaging.
Items that have been worn or used by your pet can't be returned for hygiene reasons, unless they arrived damaged or defective.

How to start a return

Email us at joshuae5193@gmail.com within 14 days of delivery with your order number and the item you'd like to return.
We'll reply with return instructions and the return address.
Ship the item back. Packages sent back without contacting us first can't be accepted.

Return shipping is paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered.

Damaged, defective or wrong item

Email us within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, your choice. You don't need to send the item back.

Refunds

Once your return arrives and is checked (or your damage claim is approved), we'll refund your original payment method within 5 business days. Your bank or card provider may take another 5–10 business days to post it. Original shipping charges are refunded only if the item was damaged, defective or wrong.